The satisfaction of our customers is particularly important to us. There can be various reasons for a possible complaint about our products.
Due to hygiene reasons and the fact that our products are nutritional supplements, i.e. food, we generally do not accept the return of opened packaging.
The ingredients in our products GRUNDLAGE, BELASTUNG and WETTKAMPF do not contain any artificial flavors or preservatives. We only use citric acid (E330) as an acidifier. If you have an allergy or intolerance to this substance and find that you react to it, you can also complain about opened packages. Please send us an email to the email address provided in the CONTACT section. We will then get in touch with you immediately.
Before you return a product to us, please always CONTACT us so that we can coordinate the process with you. Unfortunately, we cannot accept returns without an identifiable or understandable reason and will not refund the purchase price for them.
Returns and refunds are generally excluded for reduced or discounted goods or purchases made using a voucher. Returns or refunds can only be made for goods that have been proven to have been purchased via the online shop. Purchases from a certified retailer can only be claimed on site.
